CLINIC POLICY

Cancelation / No show policy

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We have a 24hour Cancelation policy here at blush this means you can change or cancel your appointment with us prior to 24hours before your appointment. If you have booked online it will let you change your appointments 24hours before in your client log in, here you will have full control of your appointments.

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Please respect we have reserved this time for you, Which means turning other clients away that may have desired that time slot, If you cancel your appointment within the 24hours this makes it hard for us to refill the time we have reserved for you.

Failure to give 24Hours notice you will be penalised with a 50% fee of the appointment booked. We will do our best to refill the time if you cancel within the 24hours, If we are successful in refilling the time we will wave any fees.

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Change of mind policy

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Any changes to your appointments need to be made 24hrs before, if you show up and decide you only want 1 of the 2 appointments made our cancellation policy penalty will apply.

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Treatment plan Policies 

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Please click here for all policies and terms relating to the treatment plans

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Customer Care

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All Therapists at Blush Beauty therapy want our clients to leave each and every appointment feeling beautiful and happy with their service. If you aren't fully pleased with your service for any reason please give us a call within 3 days of your service so we can get you in as soon as possible for a correction.

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Privacy & Safety

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Your privacy is of the highest importance to us, All medical and personal information held at blush beauty therapy is secure within our data base, All therapists at Blush understand the importance of client confidentiality.

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Public Holidays

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We are closed on all public holidays, If you have a wedding that has been confirmed and lands on a public holiday there will be a surcharge added to the final invoice.

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Payment Methods

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Credit / Debit Cards  

Eftpos

Cash

Afterpay

Direct Debit ( Treatment Plans )

Cardless Checkout ( Card must be saved to client account prior )

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Cardless payments

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For your convenience, you can save your card with us and make use of cardless checkout. The cost of your service and any products you may want to purchase will be deducted from your chosen card at the end of your service; no need to present your card! You can manage your cards via our website HERE

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No-Show Protection

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When you book with us you will be required to save a payment card to secure your appointment. If you cancel within our cancellation terms, or do not show up to your appointment, your card will be charged a fee in line with our cancellation policy. You can manage your saved cards here HERE

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Card Capture with Deposits

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When you book with us you will be required to pay a deposit to secure your appointment. If you cancel within our cancellation terms, or do not show up to your appointment, your deposit will be help in line with our cancellation policy. You will also be asked to save your payment card when you pay your deposit. This speeds up your booking process the next time you book with us, and also allows you to make use of our cardless checkout experience. You can manage your saved cards here HERE

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Return & Exchange Policy

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We do not accept returns, exchanges or issue refunds for 'change of mind'. All product and voucher sales are final.

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Faulty product

If the product has faulty packaging or other reasons you deem to be faulty please return the product to clinic within seven days of purchase, Returns and exchanges can be case by case and can take upto 7 days to issue a refund or exchange. 

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